Support

Get help with Lightsage and its agent integrations.

This page covers the Lightsage dashboard, API, CLI, and the Lightsage MCP server and plugins for ChatGPT, Codex, Claude, Cursor, and other agents.

Contact support

Email team@lightsage.com. Include the email address of your Lightsage account, the organization you were working in, what you were trying to do, and any error message you saw.

Documentation

• Documentation for setup guides, key concepts, and the API reference.
• MCP and CLI reference for connecting Lightsage to ChatGPT, Codex, Claude, Cursor, and other agents.

Trouble connecting an agent

• If sign-in fails or a tool call is refused, disconnect Lightsage in the agent, connect it again, and sign in with the account you use for the Lightsage dashboard.
• If results come from the wrong organization, connect again and choose the right one. An agent connection uses one organization at a time.
• If the problem continues, email us with the name of the agent and the time the error happened.

Security and privacy

See the Trust Center, the Privacy Policy, and the Terms of Service. To report a security issue, email team@lightsage.com.